Support School

We are committed to building skills through instruction and ample practice opportunities.
Dorie and Joey

Be Capable in Crisis

 

Welcome to Crisis Support Solutions Support School, where our mission is simply: To help you better support people in crisis.

We want to increase your knowledge and enhance your skills by using all the ways you like to learn.

We are happy to join your team in the classroom, providing interactive learning through discussion, demonstrations and lots of practice!

We know that learning and training is important to you, but we recognize the reality of limited resources. So we are happy to offer online learning with downloadable texts, instructional videos, demonstrations, quizzes to check your learning and ample opportunities to practice.

To continue your learning experience, we offer online tools and resources – like “pocket-guides”, eBooks, quick tips, and fast access to additional videos, blogs and podcasts.

Welcome to CISM Training

The incomparable Maya Angelou once wrote: “I did then what I knew how to do. Now that I know better, I do better.”

 Our desire is to help you know better and do better for the people you support.  

Basic Training

Introductory training for Individual & Group Support

Refresh Training

Perfecting the Basics

Advanced Training

Beyond the Basics

Online Academy

The same, high quality, training we offer in-class, only in a convenient, self-paced format.

Basic Training

INTRODUCTION TO INDIVIDUAL SUPPORT

This 2-day course is designed for anyone wanting to support individuals. Whether an individual just experienced an overwhelming and powerful event and is now in crisis or struggling through a difficult day, this course teaches you how to pay attention and give attention to people in emotional pain. This course is designed to meet the basic requirements of an entry-level “peer supporter”. This course may also satisfy criteria for basic training for agencies and organizations with peer support programs.

Learning objectives for this course:

  • Learn essential definitions, terms and concepts
  • Learn Crisis Support Solutions individual support model: LAAF (Listen, Assess, Address and Follow Up)
  • Watch as instructors demonstrate and model these basic skills
  • Training provides ample opportunity for you to practice, practice, practice skills just learned
Course methodology: in-class or online (membership required for all online learning)
Course prerequisites: none
Course materials: eBook / textbook for download (with lifetime free updates), accompanying “pocket-guides” / quick cards, additional learning through podcasts, blogs and videos.
INTRODUCTION TO GROUP SUPPORT

This 2-day course is designed for anyone wanting to support a large and/or small group in crisis. A critical incident has the potential for affecting various groupings or “systems” – like a family, school, faith community, business, organization and more. Whether natural disaster (like a severe storm) or human-caused chaos (like an active shooter event), groups in crisis need organized direction and support.

This course is designed to meet the basic requirements of an entry-level “crisis responder” or crisis team member. This course may also satisfy criteria for basic training for agencies and organizations with Critical Incident Stress Management (CISM) or Critical Incident Response (CIRT) teams.

Learning objectives for this course:

  • Learn essential definitions, terms and concepts
  • Learn to organize and dispatch a crisis support team
  • Learn the “4-Rights Rule”: Right time, Right place, Right people, Right team”
  • Learn the Crisis Support Solutions method for large group support
  • Learn the Crisis Support Solutions method for small group support
  • Watch as instructors demonstrate and model these basic skills
  • Training provides ample opportunity for you to practice, practice, practice skills just learned

 

Course methodology: in-class or online (membership required for all online learning)
Course prerequisites: none
Course materials: eBook / textbook for download (with lifetime free updates), accompanying “pocket-guides” / quick cards, additional learning through podcasts, blogs and videos.

Refresh Training

Perfecting the Basics
BUILDING RAPPORT WITHIN MINUTES

Available as an eBook or online course.

Building rapport means building an alliance between you and another. Rapport is an essential and primary part of the helping process. You will ask someone to share with you the private, personal details of their critical experience. They will do this with the understanding and belief that you can help them feel better. This symbiotic sense of vulnerability requires trust – and trust is established through rapport.

You can know all there is to know, but if you do not possess the skills to humbly engage, generate trust, ensure safety and establish a meaningful bond within minutes, then your support will come up short. This skill-based training moves you step-by-step to rapidly building rapport in order to move people from distress to recovery more quickly.

COMMUNICATING WITH PEOPLE IN CRISIS

Available as an eBook or online course.

Every person in a supportive position recognizes that communication is a fundamental skill. We listen in order to assess. We assess in order to address needs, worries, and concerns of the one in crisis. We achieve positive outcomes through effective communication.

Just because we hear a person talking – and offer a reply – does not necessarily ensure we are communicating successfully. Communication involves creating a safe space where statements are validated, concerns are explored, understanding is gained and options are generated. We often quote Da Vinci, “Study the science but practice the art!” Training participants will learn the “science” of communicating with people in crisis; but also have ample time to practice their “art” of listening, questioning, exploring, reflecting, validating, generating solutions and more.

 

ADEQUATELY ASSESS TO EFFECTIVELY ADDRESS

 

Available as an eBook and online course.

IDENTIFYING AND VALIDATING FEELINGS

Available as an eBook and online course.

IDENTIFYING 'FANTASY' AND REFRAMING WITH REALITY

 

Available as an eBook and online course.

 

MOVING TOWARD HEALTHY AND HELPFUL BY ESTABLISHING A PLAN OF ACTION

 

Available as an eBook and online course.

Advanced Training

Beyond the Basics
STABILIZE A PANIC / ANXIETY ATTACK IN MINUTES

 

Available as an eBook or online course.

AT THE CRUX OF EVERY CRISIS: IDENTIFYING AND REESTABLISHING VIOLATED BELIEF SYSTEMS

Available as an eBook an online course.

 

The Academy

The Crisis Support Solutions Academy is in the final stages of development.  We can’t wait to share it with you so click the button below to sign up for notifications and we’ll make sure you’re the first to know!

 Meet Your Instructors

 

Dorie Jones

Dorie Jones

Co-Founder & Lead Instructor

Read Dorie’s Bio
Joey Fennell

Joey Fennell

Co-Founder & Lead Instructor

Read Joey’s Bio

FREQUENTLY ASKED QUESTIONS

Why choose Crisis Support Solutions?

We want to be helpful.  We want to be effective. We don’t want to waste anyone’s time (ours included).  No matter the issue or concern, we want to feel capable and confident to address it.  

Those of us drawn to this work want to make a positive difference in the lives of those around us. We want our lives, our presence, to mean something and be of value to another.

Crisis Support Solutions, LLC has developed crisis response training for teachers, clergy, law enforcement, medical professionals, counselors, social workers, advocates, administrators, attorneys and more – across the local, state and federal landscape.

Our training is designed to help you effectively help others in need. We offer insight and understanding into the world of peer support and crisis response. Crisis Support Solutions trainings include scenario-based practical exercises to enhance your skill and build on your ability.

There are others out there who train agencies to respond to crisis. We at Crisis Support Solutions go further. We do not train your agency. We train the PEOPLE in your agency. What that means is that each person matters. We believe in the team approach but we want each individual to feel capable when forced to stand alone. We also take you from the initial training into developing your program, implementing it, and doing refresh training as needed.

The training that you receive will not end. Crises will not cease to exist. No matter who you are or where you are, life will let us down and we need to be capable and have capable people around us to walk alongside. So we promise to walk alongside you and your people to ensure your capability in handling whatever comes your way.

What’s your company all about?

 

We are a “support” company. We are “helpers” who have spent years providing services to those experiencing mental, emotional and spiritual distress. Now we want to help the “helpers”. We want to provide information, training and tools to helping individuals and organizations wanting to make a positive difference in the lives of others.

 

What type of training do you provide?

 

We call our training – “schools” – and we offer these “schools” in-class or online. Download our catalogue (Coming Soon!) for the list of training schools we are currently offering.
Don’t see what you need in our training catalogue? Contact us! We’re a nimble group – able to quickly assess then design and deliver a program, workshop or presentation perfect for your people.  

 

Who (or what profession) is your training for?
Our information, trainings and tools are for anyone wanting to learn how to effectively help someone in distress. We recognize that there are kind, caring people in every profession – in every walk-of-life. Our content is not specific to one group (like emergency responders). Our content is available to anyone, in any profession, wanting to provide support and care for people in pain.
Although, the information and support models are consistent throughout (i.e., the nurse, chaplain, federal agent, teacher…all learn the same content), the “scenario-based” practice exercises are tailored to your specific population – giving you ample opportunities to practice scenarios that are germane to your community.
Does your training provide a certification?

 

At this time, there is no “certification” process for crisis intervention or peer support provided by any training company. Training companies, like Crisis Support Solutions, LLC, award graduates a certificate of completion (or certificate of attendance). These are certificates – not certifications.
If you are a “peer volunteer” within your agency (or wanting to start a peer support program), please refer to your organization’s policy regarding certification and standards of support practice.
We are currently exploring a standardized, nationally accepted, crisis support certification. This process would require formal testing – both written and practical exams. This process would also require membership to our association. If you are interested in certification and/or membership, please click here to sign up to receive updates.

What is a “Peer Support Program”?

 

Peer Support Programs (PSP) are catching fire all over the country. These programs are widely accepted in emergency response services (like fire, rescue, paramedics and police). Peer Support is an informal process of one person providing help and support to a colleague in need. Typically, each program has a written policy and standards of practice (or protocols). Most programs require their peer volunteers to receive “basic” training followed by refresh or update training annually. “Peers” are NOT trained counselors or clinicians. They are employees who voluntarily applied and were accepted to their agency’s PSP. The agency then funds their training and supplies the Peer with “peer gear” (like a lanyard or ID card).

If you are interested in learning more about a peer support program for your agency or organization, then visit “Building Buy-In” and our Coordinator page or Contact Us for more information.

 

What is a “CISM”?

 

CISM stands for “Critical Incident Stress Management”. There are CISM programs in various agencies and organizations. CISM is a broad term that can mean many things. CISM can be a program or a collection of services. Typically, we see CISM in the form of a crisis response team. Crisis response teams are a collection of specially-skills peer volunteers that respond to groups following a critical event (such as active shooter, wild fire, line of duty death, etc.).

The term “CISM” was coined by Drs George Everly and Dr. Jeff Mitchell. Given its broad understanding, Dr. Everly later explained CISM as: Comprehensive, Integrative, Systematic and Multi-component to include (but not limited to) individual support, large and small group support, family support, community support and so on.

If you are interested in learning more about CISM, or a crisis support program, for your agency or organization, then visit “Building Buy In” and our Coordinator page or Contact Us for more information.

 

Do I have to be a part of a “peer program” or a “CISM” to understand your content?

 

Absolutely not! As we said earlier, our content is for ANYONE wanting to make a positive difference in the lives of others. One of the best complements I have ever received went something like this: “Your training is not only going to help me be a better peer – it’s going to help me be a better person!”

We’re not just interested in enhancing programs; we’re interested in helping you feel confident and capable! If you are someone wanting to help people in mental, emotional and spiritual pain, then we can help you help others!

 

Have a question we haven't answered here?

 

If we didn’t answer all of your questions, feel free to drop us a line anytime.