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For helpers dedicated to providing care and offering hope to those in need
Sorted by Topics of Interest
Mailbag
CSS answers questions for continuing education and deepening development
Crisis 101
For you (or someone you care about) in crisis … and the reactions that follow.
Power of the Peer
Learn how peers support individuals and benefit the organization a whole.
Care Ministry
Clergy and laity learn to provide organized and stabilizing support to those in your congregation and community.
Building a Program
From “building buy-in” to considering a budget, read what you need for starting a support program.
Culture of Care
Turn toxic into thriving – learn more about igniting a culture that raises value for all involved.
Training Solutions
We provide expert training through interactive instruction and ample practice sessions. Click for course descriptions, pricing and more.
Resources and Recommendations
Our favorite books, vids, music and more that fill our minds and feed our soul.
Most Recent
Building Buy In: Value-Added
After you have identified the why, it’s crucial to identify the benefit or value the program can add to the organization. Managers are inundated with proposals and petitions for “nice-to-have” programs and products that employees are certain they need. If managers...
Abba’s Child: The Cry of the Heart for Intimate Belonging
I read a workbook once that quickly outlined the “6 A’s” every child needs. The list was pushed to the bottom of the page and rarely referenced again. The workbook was about surviving emotional abuse – something I work with quite a lot. I thumbed through the pages...
The Invisible Gorilla: How Our Intuitions Deceive Us
This book blew my mind and instantly made me reconsider the way I provide crisis response. Chabris and Simons blend storytelling and science to explain how we mistake perceived for actual. In our introductory peer support / crisis support training program, we play the...
Top 3 ways to use Stats to Improve your Support Program
If you're not collecting stats, then you're missing out on vital information to share with your team and leadership. Gathering statistical information (data) from peers can inform your practice. Here's how: (1) Use stats to identify which peers are...
Building Buy In: Address Concerns
There are several legal and legitimate concerns that are continually raised. The “big 2” – as I call it - are confidentiality and liability. It’s important for us to remember that managers and attorneys are in place to protect and grow the organization. At first...
Building Buy In: Start With Why
The purpose of this program is to help people feel better. This matters because better feeling people make harder working employees that make a better bottom line.