What makes a Critical Incident a Crisis?

A critical incident is any event that disrupts someone’s life (flood, fire, death/loss, accident, etc.) and the crisis is the stress – or distress – that follows. But not all crises are created equal.  Have you ever noticed people having different reactions after...

This Is Not Normal!

Dispatcher: “911, what’s your emergency?”Caller: “My husband just ran into the woods with a gun and says he’s going to kill himself!”Dispatcher: “We have someone en route to you. Please stay on the line with me until someone gets there.”Caller: “I can hear him yelling...