by Dorie | Aug 24, 2018 | Mailbag
Question: Is it ever okay to say to someone, “life’s not fair”? Answer: No. Never. Not ever. First of all, “life’s not fair” is an inaccurate statement. Life is neither fair nor unfair. Life just is. It’s like saying,...
by Dorie | Jul 7, 2018 | Building a Program, Mailbag, Power of the Peer
Have you ever heard: “Like attracts Like”? Well, it’s true for your support program too. Know it or not, you will attract, recruit, select and train volunteers based on the values of your program. Program policy should include a foundational list...
by Dorie | Feb 27, 2018 | Mailbag, Power of the Peer
Check out this audio clip (5:54): “Meet Distorted Shame with Fairness”. As helpers, we often meet with people overwhelmed with feelings of guilt and shame. Part of our work is to asses and determine if the guilt / shame that they are feeling is...
by Dorie | Feb 16, 2018 | Building a Program, Mailbag
Everyone recognizes the value and importance of training. Peer and crisis support services are provided to people during difficult times. In order to reduce risk and ensure effectiveness, volunteers providing these services require skills. To acquire and develop these...
by Dorie | Feb 4, 2018 | Crisis 101, Mailbag
A critical incident is any event that disrupts someone’s life (flood, fire, death/loss, accident, etc.) and the crisis is the stress – or distress – that follows. But not all crises are created equal. Have you ever noticed people having different reactions after...
by Dorie | Apr 24, 2013 | Crisis 101, Mailbag
We know one “factor” that makes a critical incident a crisis is expectancy, or the lack thereof. The more unexpected the incident, the more intense the crisis response. This is due, in part, to the human need for control and predictability. When our...
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We teach teams how to provide effective mental, emotional, and spiritual support to those in need.