What does it mean to have a “Crisis of Expectancy”?

We know one “factor” that makes a critical incident a crisis is expectancy, or the lack thereof.  The more unexpected the incident, the more intense the crisis response.  This is due, in part, to the human need for control and predictability.

When our world is predictable, we are “lulled” into a sense of safety.  We believe, on some level, that we can control and maintain our safety and that of our loved ones.

Yet, when a critical incident occurs – especially a tragedy never seen coming – our sense of safety is torn from us.  The world is no longer predictable and we are shocked with the unwanted reality that we are no longer in control.

To the Crisis Responder:

1. Set expectation.  Even though the crux of every crisis is expectation (or the lack thereof), that must not stop the crisis responder from setting expectations for the coming minutes, hours, days and possibly weeks for the one in crisis.  This is done by understanding the thoughts, feelings, potential behaviors of those ranging mild, moderate and/or severe crisis.  For more on assessing crisis, attend a Crisis Support Solutions basic training.

2. Embrace routine.   The individual wants to move toward their sense of “normal” more quickly – then encourage embracing routine.  

There are more tactics and techniques for the Crisis Responder.  Host Basic Training for Crisis Responders training program by emailing info@crisissupportsolutions.com.

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