The Cost of Not Caring

In this this audio clip (2:54), I recap what makes an incident “critical” and the crisis state that follows a tragedy.  I also make a case for responding to people in crisis with compassion and care.  People who do not feel care from their organization...

Protocols for Feeling Better

Since we believe in “practicing what we preach”, I have a group of “peers” that I rely on for love, care and support. Recently, a dear peer noticed I was frazzled and stressed. She asked what I was doing. Not really hearing her question, I responded by naming...