TRAIN A TEAM

Train people
to help well.

Caring is essential. Capability is learned.

Crisis Support Solutions equips Helpers with practical, evidence-informed skills to recognize distress, respond with confidence, provide meaningful support, and connect people with additional care when needed.

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PRACTICAL SKILLS • GUIDED PRACTICE • REAL-WORLD APPLICATION • CAPABLE HELPERS

WHY TRAINING MATTERS

Caring is important
but it's not enough.

Good intentions matter. Helping well requires skill.

When someone is angry, overwhelmed, grieving, or in crisis, the Helper needs a framework for how to connect and care effectively. Our 6-Part Protocol© gives Helpers a practical, repeatable way to do just that. 

THE CSS APPROACH

Compassion + Capability.

We do not train Peers simply to know more. We train them to be more prepared to respond when someone needs them.

THE CSS DIFFERENCE

Training should change
what people can do.

We do not measure training by how much content we covered. We care about what the Helper can actually do when someone needs them.

That means training must move beyond information. Helpers need opportunities to see skills demonstrated, practice them, receive feedback, make adjustments, and apply what they are learning to real-world situations.

01

Understand

Learn the principles, boundaries, and practical framework behind effective support.

02

See It

Watch the skill modeled so the difference between knowing and doing becomes visible.

03

Practice It

Use guided exercises and realistic scenarios to turn concepts into usable behavior.

04

Get Feedback

Receive coaching, reflect on what worked, and adjust before the skill is needed for real.

05

Apply It

Leave with a practical framework that can be used in the complexity of real helping moments.

COMPASSION + CAPABILITY

The goal is not a room full of people who attended training.

The goal is a team of Helpers better prepared to recognize distress, respond skillfully, stay within their role, and connect people with additional support when needed.

BE COMPASSIONATE. BE CAPABLE.

FIND THE RIGHT TRAINING

What does your team need to be able to do?

Start with the capability—not the course title. Choose the outcome that best matches what your team is being asked to do.

FOUNDATIONAL

Support someone struggling with stress or distress.

Equip Helpers with a practical framework for connecting, listening, providing care, offering hope, and knowing when additional support is needed.

Basic Peer Support Explore Training →
FOCUSED SKILL

Recognize and respond to suicide risk.

Prepare Helpers to notice concern, ask directly about suicide, respond compassionately, increase immediate safety, and connect people to care.

Suicide Prevention & Intervention Explore Training →
PRACTICAL SKILLS

Strengthen everyday helping conversations.

Build confidence with practical, memorable skills Helpers can use when someone needs support but the situation does not require a full intervention.

Back Pocket Skills Explore Training →
MULTIPLY CAPACITY

Develop instructors who can train your own team.

Prepare qualified instructors to teach CSS curriculum while protecting the learning objectives, skill standards, and integrity of the training.

Train-the-Trainer Explore Training →

NOT SURE WHERE TO START?

Tell us what your team is being asked to do.

We will help you identify the training that best fits the people, setting, and level of responsibility involved.

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BE COMPASSIONATE. BE CAPABLE.

Select Training Worthy of the People They Serve.

Whether you are preparing a new peer team, strengthening experienced Helpers, or building training capacity inside your organization, Crisis Support Solutions can help you equip people to care with greater confidence and capability.

Talk With Us Explore Basic Peer Support
NOT READY TO TRAIN YET?

If your organization still needs leadership support, policy, structure, or peer selection, start with the program foundation.

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