Welcome to our Blog
For helpers dedicated to providing care and offering hope to those in need
Sorted by Topics of Interest
Mailbag
CSS answers questions for continuing education and deepening development
Crisis 101
For you (or someone you care about) in crisis … and the reactions that follow.
Power of the Peer
Learn how peers support individuals and benefit the organization a whole.
Care Ministry
Clergy and laity learn to provide organized and stabilizing support to those in your congregation and community.
Building a Program
From “building buy-in” to considering a budget, read what you need for starting a support program.
Culture of Care
Turn toxic into thriving – learn more about igniting a culture that raises value for all involved.
Training Solutions
We provide expert training through interactive instruction and ample practice sessions. Click for course descriptions, pricing and more.
Resources and Recommendations
Our favorite books, vids, music and more that fill our minds and feed our soul.
Most Recent
What does it mean to have a “Crisis of Expectancy”?
We know one "factor" that makes a critical incident a crisis is expectancy, or the lack thereof. The more unexpected the incident, the more intense the crisis response. This is due, in part, to the human need for control and predictability. When our world is...
What’s in a Name?
I wanted to pass along some feedback that was recently shared with me. I found this feedback valuable and I hope you do too. During a recent "call-out," my team and I facilitated a small group debriefing to a distressed construction crew following a tragic accident...
Job’s Story: Crisis of Control
Instead of being perceived as a story of suffering and patience, what if we viewed the Book of Job through the lens of crisis and crisis response. We know one "factor" that makes a critical incident a crisis is expectancy, or the lack thereof. The story of Job...
Crisis of Reality
There's an interesting thing that happens with some following a critical incident - they experience a crisis of reality. (At least, that's what I'm calling it.) You will know when someone is in a "crisis of reality" because they say "If only..." a lot. - "If only I...
Following a Tragedy…Ensuring Employee Resiliency
Most agencies and organizations have plans and policies that focus specifically on potential threats (such as "active shooter" or severe weather). Very rarely do we see organizations with a response plan that includes crisis intervention for affected personnel. This...
Don’t Forget Dispatch
A critical incident occurred yesterday. Maybe you heard about it. An infant was shot dead in his stroller while out with his mom. Two teenagers were just arrested. This incident has shocked our sleepy (and normally safe) community. This incident shocked our first...